Winkworth Kensington Estate Agents

Things started off well enough with Ryan showing us a property and being perfectly professional and polite. However as soon as our offer got accepted he essentially became a completely different person. He would send aggressive chasers and even called me out of the blue speaking to me in an incredibly rude and threatening tone. The searches process was rather slow so Ryan tried to convince me to drop my lawyers and hire new ones with complete disregard for the fact that it would have implied an additional cost for us with no actual benefit to the transaction. He even called my lawyers and asked what I had paid them as he was trying to prove the point that I had been 'cheap'. While the process was actually moving at a normal pace, Ryan was perhaps just extra keen to get his fee ahead of the end of the fiscal year? Frankly it was impossible for me to come up with any reasonable explanation for this behaviour. The last agent I will consider when next selling a flat.

Dear Andra I'm so sorry for your bad experience. It is utterly inexcusable. Ryan is no longer working for Winkworth. I do wish you had asked to speak to a director and I would have ensured you received a polite and kind service. We were proud of the fact we had only received 5 star reviews before this and this is a real blow. I am glad you you did manage to complete on the flat and hope it is happy home and not marred by your buying experience. Thank you for pointing out this lapse/failure. It will certainly never happen again. Josh Grinling Director

We selected Winkworth to sell our one bedroom flat in Notting Hill. Josh and Ryan did a fantastic job from start to finish and we can’t recommend them highly enough. They were genuine and communicative throughout the sales process and did a great job acting as the conduit between us, the buyer and the two sets of solicitors. Many thanks to you both!

I recently had the pleasure of working with Federico and Dennis in my search for the perfect apartment, and I couldn't be more impressed with their professionalism and dedication. Their honesty and down-to-earth demeanor made the entire process feel seamless and stress-free.Throughout our interactions, their attention to detail and proactive communication kept me informed and involved at every step. I highly recommend Winkworth to anyone in search of a new home, as their transparency, and genuine care for their clients sets them apart!! Thank you, Federico.

I live overseas and my flat was undergoing renovation when I left the UK in Aug 2022. By the time it was ready to be rented out in Feb 2023, it was already very stressful coordinating the whole process from overseas. Luckily, a neighbour who had known and worked with Josh and Federico for a very long time highly recommended them to me. Federico/Winkworth Kensington was the only estate agent I had contacted only because I was that impressed by the recommendation from my neighbour. Before the flat was rented out, Federico was extremely responsive and flexible. This was much appreciated especially given the time-zone differences. Federico and I were on several calls/messages via Whatsapp/emails all the time to discuss every detail prior to pictures being taken and the flat being advertised. There were still some snaggings from the renovation, and Federico gave excellent suggestions and great advice in terms of what and how to fix them up etc. and he sent me pictures and videos to facilitate my discussions with/instructions to my builders from overseas, which was extremely helpful since it was more difficult to arrange and sort things out from overseas. Throughout the advertising period, Federico was extremely professional and had very high standards of me as a landlord and any prospective tenants, yet was easy-going and very personable. He is very efficient and has great commercial sense and works to a very high standard. There were a few small unforeseen complications which came up, but Federico navigated through these issues with such a high degree of professionalism and patience. He was away on holiday before my tenant had moved in, but he made sure to check in on my paperwork and ensured everything was in order so that my tenant could have a smooth move-in. Federico made the rental process for me easy and seamless. I can't thank him and the Winkworth team enough. I highly recommend their services to any landlord or tenant! Thank you very much Federico! :)