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All Winkworth estate agents are expected to meet the very highest standards in service. Our in-house training academy and rigorous service and compliance procedures are there to support this. We love receiving positive feedback from clients past and present and we get a lot of it. But, as with any large company, there are rare occasions when we might not always get things right. If you want to give us some feedback, or sadly feel the need to make a complaint, we're ready to hear from you.
On this page you can find our Dispute Resolution guide which sets out how we formally deal with any complaints. In the first instance we would like the opportunity to find out what has happened and how we can put this right. To do this you will need to talk to the head of the office that you've been dealing with - if you're not sure who this is please click here for our company directory and check the ‘meet the team’ section of the office’s microsite.
If we can't solve the problem for you this way, then the next step is to talk to the Client Relations team. To do this please fill in the form below.
Once you've sent us a form, our team will be in touch within two working days to discuss the next steps.
Your feedback is important to us and how we work and shows us where we can improve on our service for all of our customers. The Client Relations team will do everything that they can to resolve any issues.
After this stage, if you do feel that a matter hasn't been settled then you can find the details of the Ombudsman in the Dispute Resolution guide, and we will advise you of the next steps.
